Shipping Policy

Thank you for shopping at Zoniverse! We want to make sure your little explorer gets their new treasure as quickly as possible.

PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

SHIPPING RATES & DELIVERY ESTIMATES

Standard Shipping: 7–15 business days — cost calculated at checkout
Free Shipping: 7–15 business days — on all orders over $75 (contiguous US)

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email notification with a tracking number. Please allow 2–5 business days for tracking information to become active.

INTERNATIONAL SHIPPING

We currently ship within the United States. For international shipping inquiries, please contact us at support@shopzoniverse.com.

CUSTOMS, DUTIES & TAXES

Zoniverse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

LOST OR DAMAGED PACKAGES

Zoniverse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at support@shopzoniverse.com with your order number and photos, and we will do our best to make it right.

SHIPPING DELAYS

We are not responsible for shipping delays caused by weather, carrier delays, customs processing, or other events outside of our control. If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate.

CONTACT US

For any shipping inquiries, please email support@shopzoniverse.com. We typically respond within 1–2 business days.