Shipping policy
Shipping Policy
Thank you for shopping at Zoniverse! This Shipping Policy outlines how we handle the delivery of your orders. Please read it carefully before placing your order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few additional days. We will notify you via email if this occurs.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and chosen shipping method. Estimated delivery times are as follows:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- Express Shipping: 1–3 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or customs processing for international orders.
Free Shipping
We offer free standard shipping on all orders over a qualifying amount. Any applicable free shipping threshold will be displayed at checkout.
International Shipping
We ship to many countries worldwide. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. Please check with your local customs office for more information.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package via the carrier's website. Please allow up to 24–48 hours for tracking information to update after you receive the confirmation email.
Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at velorasupplyllc@gmail.com before your order is processed.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund.
Contact Us
If you have any questions about your shipment or this policy, please don't hesitate to reach out to us at velorasupplyllc@gmail.com . We're happy to help!